Refund & Return Policy

 

At Truly Aurelle, every piece is thoughtfully inspected and carefully packaged before it leaves our place of business. We take pride in providing beautiful jewelry and exceptional customer care.

Due to the nature of our products and for hygiene and quality assurance reasons, all sales are final. We do not accept returns, exchanges, or order cancellations once an order has been placed.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of the delivery date.

Please include:

• Your order number

• Clear photographs of the item

• Photos of the original packaging and shipping label

• A brief description of the issue

After reviewing your claim, Truly Aurelle will determine whether a replacement or refund is appropriate. Claims submitted after 48 hours or without sufficient documentation may not be approved.

Lost or Stolen Packages

Once a package has been transferred to the shipping carrier and marked as delivered, Truly Aurelle is not responsible for lost, stolen, or misplaced packages.

Please verify your shipping address before completing checkout. Orders shipped to an address provided incorrectly by the customer cannot be refunded or replaced.

Sizing & Product Details

We encourage all customers to carefully review each product’s dimensions, length, weight, and sizing information before placing an order. A Size Guide is available to assist with selecting the best fit. Because all sales are final, we are unable to accept returns or exchanges due to incorrect sizing or personal preference.