The Aurelle Guide FAQ
A collection of answers to help you enjoy your Truly Aurelle pieces with confidence.
Jewelry Details
What materials are your pieces made from?
Our collections feature carefully selected materials including stainless steel, 18K gold-plated finishes, PVD gold plating, and other details such as freshwater pearls where specified.
Each product page includes specific material information for that piece.
Is your jewelry waterproof?
Our pieces are water-resistant. To help preserve the beauty and finish of your jewelry, we recommend removing pieces before swimming, showering, exercising, or prolonged exposure to moisture.
Will my jewelry tarnish?
Our pieces feature tarnish-resistant finishes designed for everyday styling. With proper care, you can help maintain the beauty and shine of your jewelry.
Exposure to water, chemicals, perfumes, lotions, and natural skin oils may affect the finish over time.
Is your jewelry safe for sensitive skin?
Our pieces are made with stainless steel, including 304 and 316L stainless steel where specified. While many customers wear stainless steel comfortably, individual sensitivities may vary.
Orders & Shipping
How long does processing take?
Orders are carefully prepared before shipment. Please allow 2-5 business days for your order to be processed.
How long does shipping take?
Once your order has been processed and shipped, delivery times vary depending on your selected shipping method and location.
You will receive tracking information once your order has shipped.
Can I update or cancel my order?
Due to the nature of our products and for hygiene and quality assurance reasons, all sales are final. We do not accept returns, exchanges, or order cancellations once an order has been placed.
Returns & Exchanges
Do you accept returns or exchanges?
Because each piece is carefully prepared for its new owner, all sales are final unless your item arrives damaged or defective.
Please review our Refund & Return Policy for complete details.
What if my order arrives damaged?
Please contact us within 48 hours of delivery with:
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Your order number
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Photos of the damaged item
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Photos of the packaging and shipping label
We will review your request and assist accordingly.
Care & Maintenance
How should I care for my jewelry?
We recommend:
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Storing pieces in a dry place
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Avoiding direct contact with perfumes, lotions, and chemicals
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Cleaning gently with a soft cloth
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Removing jewelry before activities involving prolonged moisture